Privacy Policy

8rail.com operated by WISE UP LIMITED. (hereinafter referred to as "8rail", "we") respects your legal privacy rights when collecting, storing, using and transmitting personal data. This PICS explains our privacy practices. Our policy is to commit to complying with local laws. In the process, we will ensure that our employees comply with the most stringent security and confidentiality standards.

We limit the collection and use of personal data (i.e. personal information that can identify the individual) to our ticket purchase business and the scope of providing you with ticket booking services.

We are using SSL technology to protect the personal information filled in when placing an order. We will not save personal information such as credit card numbers when paying, and submit it to the payment platform once.

This statement explains our practices in collecting, retaining, storing and sharing personal data.

If there is any inconsistency between the English and Chinese versions of this privacy policy statement, the Chinese version shall prevail.

Collection and Use of Personal Data

We collect your personal data when you use our online booking service at www.8rail.com (the "Website"). If you are under 13 years old, you must ask your parent or guardian before providing us with any personal data.

We promise not to sell any data of any customer.

And we will not use your personal information or pictures for advertising without your consent.

We only collect your information for real-name ticket purchases and will not use it for any other purpose.

This Website does not offer any free gifts or other incentives.

If you want us to book train tickets on the Website, you must provide the personal data marked "required" in the booking form. Such personal data you provide will be used by 8rail.com for the following purposes:

(i) registering and using website features; (ii) submitting train ticket orders (real-name ticket purchases); (iii) processing bills and payments, determining outstanding amounts, and collecting outstanding amounts when necessary;

Cookies

Some personal data may be collected on the Internet through the use of "cookies". Cookies are small pieces of information that a website automatically stores on a personal computer's browser and can be retrieved by that website. The information collected by "cookies" is anonymous aggregated research data and does not contain name or address information, nor does it contain any information that would enable anyone to contact you by phone, email or any other means. Most web browsers automatically accept cookies, but you can edit your browser options to block cookies. However, if you do this, you may not be able to access certain areas of our website.

Disclosure

If we do collect personal data from you, we will:

(i) inform you that we are doing so and how we will use such personal data we collect; (ii) give you the opportunity to object to specific uses of your personal data; (iii) inform you how we will store your personal data and how you can view, change and delete the personal data we store.

We will take all practicable steps to keep your personal data confidential, but we may transfer/assign such data to the transport contractor corresponding to the ticket you ordered, such as Vietnam Railway Station, 8rail Transport Company, for real-name ticket purchase.

Security

Except as stated in paragraph 3 above, your personal data, regardless of how it is stored, will only be accessed by our authorized employees. If personal data is stored electronically, it will be kept on a secure server and will be password protected (or some equivalent form of protection) and can only be accessed by 8rail personnel.

Data Access and Correction You may request access to and correction of personal data concerning you in any of our records at any time. You may also request that we remove you or your personal data from any active mailing or distribution list. To exercise any of your rights, please contact us at the address, fax number or email below and mark your communication as "confidential". In response, we may ask you to provide certain details about yourself so that we can be sure that you are the person to whom the data refers. We are required to respond to your request within 3 days, but we may charge you a reasonable fee. If you ask us to terminate your membership registration, we will not retain your personal data. In the event of termination, we will delete your personal data as soon as possible after we are no longer obliged by law to retain such data.

8rail.com WISE UP LIMITED

Address: Unit 1707, 17/F The Galaxy, 313 Castle Peak Road, Kwai Hing, New Territories, Hong Kong

E-mail: contact@8rail.com

Data Retention

We will retain your personal data for the shortest possible time for the purpose of completing the ticket reservation. Personal data that is no longer required will be destroyed.

This privacy policy statement is subject to change. Any changes will be posted on this page.