Steps to apply for a refund:

1. Contact us via email (contact@pandatrains.com), contact us through the website's online customer service, contact us via WhatsApp (+861821039323)

2. Send us your order number and request for a refund;

3. After receiving the refund request, we will follow up on the refund and modification rules to process the refund within 2 hours (working hours).

Refund Rules:

1. No refund is allowed within 4 hours before the departure time.
2. For refunds applied between 4 to 24 hours before the departure, a handling fee of 30% of the ticket price will be deducted.
3. For refunds applied more than 24 hours before the departure, a handling fee of 20% will be deducted.

The minimum handling fee is 10,000 Vietnamese dong, and the final refund amount is subject to the discretion of the station.

Ticket Rescheduling Rules:

The Vietnamese station system currently does not support ticket rescheduling. If your itinerary changes, please apply for a refund.

Please note:

The above rules are provided by the official website of the Vietnamese station and are subject to change at any time.