Steps to apply for a refund:

1. Contact us via email (contact@pandatrains.com), contact us through the website's online customer service, contact us via WhatsApp (+861821039323)

2. Send us your order number and request for a refund;

3. After receiving the refund request, we will follow up on the refund and modification rules to process the refund within 2 hours (working hours).

Thailand Train Rescheduling Rules:

- A rescheduling fee of 20% is charged if the change is made more than 4 days before departure.

- A rescheduling fee of 30% is charged if the change is made more than 3 days before departure.

- A rescheduling fee of 50% is charged if the change is made more than 2 days before departure.

- Rescheduling is not supported within 2 days before departure.

Only one change of time is allowed, and changes to the departure and destination locations are not permitted. Rescheduling can only be made to available dates, and no further rescheduling or refunds are supported after the first change.

Note: Any difference in fare due to rescheduling is not refunded by the station (e.g., the difference between first class and second class is not refunded), and the final rescheduling results are based on the Thai railway system.

Thailand Train Refund Rules:

- Tickets can be refunded more than 24 hours before departure, 80% of the refund handling fee will be deducted, and the refund amount will be 20%. The ticketing service fee in the ticket price will not be refunded (subject to the actual refund amount).

The above refund and rescheduling rules are stipulated by the station. For refunds and rescheduling, please contact customer service, and we will charge the actual refund and rescheduling fees accordingly.